TECHNICAL SUPPORT (PC ENGINEERING)

Program Overview

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The qualification can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields: 

  • Hardware and Infrastructure Support for Personal Computers 
  • Hardware and Infrastructure Support for Office Products 
  • Data Communications and Networking 
  • (and any new field not specified yet, allowing for new specialisations in this area) 

Why study with us?

We provide high quality academic trainings that will enable you to get qualified in your chosen field; you will also be provided with a solid foundation to help you build your career or business. We’ll help you achieve your ambitions no matter how big they are and at the same time open your mind to possibilities you didn’t even know existed. Our standards are very high yet, we are easily accessible and affordable to everyone irrespective of their socio-economic background.

Entry Requirements

  • Grade 12 – Matric,
  • A senior certificate or
  • National Certificate (N3) or a relevant Nated equivalent qualification
  • International students with Senior School Certificate can apply.

It is assumed that the learner is competent in skills gained at the further education and training band, with exposure to computing as an advantage, but not a requirement.

Program Modules

Semester 1
  • End user computing
  • Business Communication
  • Basics of Networks
  • PC Hardware Support 1
  • Network Architecture
  • Data Communications & Networking
  • Numerical Literacy
Semester 2
  • PC Hardware Support 2
  • Network Security
  • Network Administration
  • Customer Support
  • Basics of Business Management
  • Research Techniques

Internship Requirement

This programme requires that the student undertakes an internship for a minimum of 18 months in relevant industry after completing the in-class academic study. There is an opportunity for job placement assistance through our industry network after graduating depending on availability.

Qualification Obtainable 

On completion of the program, student will receive a certificate for level completed. Qualifications are issued by MICT SETA – Media, Information and Communication Technologies Sector Education and Training Authority.

Program Accreditation Information 

MICT SETA – Media, Information and Communication Technologies Sector Education and Training Authority accreditation No: ACC/2016/07/0083
Department of Higher Education and Training accreditation No: 2019/FE07/011

Duration, Study Mode & Intake Dates

Full Time

  • Study Duration: 12 – 18 months   
  • Admission dates: January and July every year

Online & Part Time  

  • Duration: 12 – 18 months
  • Admission dates: January and July every year 

Career Opportunities

  • End-User Support Technician
  • IT Technician
  • Network Technician
  • Server Administrator
  • LAN Administrator

Contact Us Form

Send Us a Quick Message & our Student advisor will get back to you.
First Name
Last Name
Cellphone No
Comments

Related Industry Salary for graduates of IT Technical Support

If you Have Any Questions Call Us On +2711 338 9093

Open chat
Contact Support centre.
Hello...! My name is Cynthia from HillCross College, how can I be of assistance to you?